A practical programme for senior leaders who must make sound decisions, communicate clearly and keep their organisations performing during uncertainty and crisis — often with incomplete information, competing demands and limited resources.
Disruption is no longer exceptional. Economic shocks, political change, technology failures, extreme weather, supply problems and reputational crises arrive with little warning — and often together. Leaders are expected to act quickly, protect essential services and reassure their people while the situation is still unclear.
Few managers have had the chance to build these skills before they are needed. This programme helps senior leaders make sound decisions under pressure, communicate with clarity, support their teams and strengthen the resilience their organisations rely on — before, during and after disruption.
Eight live two-hour sessions per part — sixteen learning hours per part. Take one part on its own, or progress through the full pathway — each part ends with a practical output your organisation keeps.
Understanding forms of uncertainty and assessing how disruption may affect the organisation.
Output · Organisational Risk & Readiness Review
Economic, political, technological, environmental, social and organisational sources.
Balancing speed, evidence, judgement and consultation.
Bringing the main risks, weaknesses and priorities together.
The practical leadership skills needed when pressure is high and circumstances change quickly.
Output · Crisis Leadership & Communication Plan
Providing direction, maintaining perspective and avoiding unhelpful reactions.
Applying decisions, communication and coordination under realistic time pressure.
Preparing organisations to respond, recover and learn from disruption.
Output · Organisational Resilience Roadmap
Moving beyond emergency plans to broader organisational capability.
Setting priorities, owners, measures and implementation actions.
Every session combines short expert input with facilitated discussion and applied practice: real public- and private-sector cases, decision-making exercises, role plays and simulations, peer coaching and workplace application. Cases reflect the constraints leaders actually face — limited resources, organisational politics, public accountability, competing stakeholder interests and incomplete information.
Between sessions, peer-coaching groups, facilitator-led clinics and sponsor check-ins keep the learning attached to genuine organisational challenges rather than theory in isolation.
Assessment is practical throughout — no formal examinations. Evidence includes case analysis, completed templates, workplace application tasks, peer feedback and the final plans and roadmaps. A CPD certificate is available for each part where applicable.
In-house delivery is tailored to your sector and priorities, and becomes the better value from around five participants. Bespoke versions, single parts and multi-cohort rollouts are all available — tell us the context and we’ll shape it to fit.
Frameworks & references · ISO 22301 (business continuity) · ISO 31000 (risk management) · UNDRR Sendai Framework · scenario-planning practice after Wack / Royal Dutch Shell · Weick & Sutcliffe on high-reliability organisations · Boin et al. on crisis leadership
To discuss dates, in-house delivery or enrolling a team, get in touch. We’ll help you choose the right starting point — a single part or the full pathway — and tailor it to your context.
Enquire & book → info@impactthinking.co.uk